BOOKING TERMS & CONDITIONS
1. THE CONTRACT
1.1 The contract entered into is between Widmouth Farm Cottages (the owner) and the person making the booking (the Hirer).
1.2 The contract is not effective until a deposit of 25% of the total booking fee has been received or, if the booking is made less than 6 weeks before arrival date, 100% of the booking fee must be received to secure a booking.
2.1 Bookings cannot be accepted from anyone under the age of 18 years, nor for a party of people where the majority of members are under 18 years (except families).
2.2 The number of people occupying a property much not exceed the maximum stated in the current property description on our website.
2.3 The person who makes the booking (the Hirer) will be responsible for all people staying and should ensure that they are all aware of the booking conditions.
2.4 The Owner reserves the right to decline any booking or to refuse to hand over a key to anyone who has not complied with the booking conditions.
3. RESERVATIONS & PAYMENT
3.1 All bookings are considered provisional until either a 25% deposit (if more than 6 weeks before arrival date) or the full payment (if within 6 weeks of arrival date) is received.
3.2 Payment may be made by BACS, debit card, credit card (+2%), cheque or Paypal (+5%).
3.3 If the Hirer wishes to pay by BACS or cheque, the Owner must be notified over the telephone or by e-mail first. The Owner will then hold a provisional booking for 5 working days to allow for a cheque to arrive or BACS payment to be received. If it does not arrive the booking will be released automatically.
3.4 If the Hirer wishes to pay by Credit Card there is a 2% surcharge. Amex and Diners cards are NOT accepted. Debit card payments do not incur any additional charges.
3.5 When a booking is made more than 6 weeks in advance, if the balance is not received by the date specified by the Owner, 6 weeks and 1 day in advance of arrival, the Owner reserves the right to cancel the booking and retain the deposit.
4. CANCELLATION OR BOOKING ALTERATION by the Hirer
4.1 Once a booking is confirmed the Hirer is responsible for the total cost of the holiday.
4.2 Where the Hirer gives debit or credit card details to the Owner for payment of a deposit, then it is agreed that in the event of a cancellation the Owner may debit the Hirer’s card with the full amount outstanding 6 weeks before the booked arrival date if the cottage has not been re-let.
4.3 In the event of a cancellation by the Hirer the Owner will endeavour to re- let the property and if successful may refund any monies paid, less a £50 administration charge.
4.4 The owner strongly recommends the Hirer takes out appropriate Holiday Insurance.
4.5 Any change in the holiday dates requested by the Hirer will be subject to the agreement of the Owner.
4.6 Any request by the Hirer for transfer of booking to another property will be treated as a cancellation of the original reservation.
5. CANCELLATION by the Owner
5.1 If for reasons beyond its control the Owner has to cancel or alter arrangements made for the Hirer, the Owner will make every effort to offer an alternative property if one is available.
5.2 If the Hirer does not accept the alternative offered the Owner will return to the Hirer any monies paid, whereupon the Owner’s liability will cease.
6. DAMAGE, LOSS & NUISANCE
6.1 The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times.
6.2 The Hirer is responsible for leaving the accommodation in good order and clean condition, otherwise an additional cleaning charge will be levied.
6.3 The Hirer will pay for any damage, breakage or loss (excluding reasonable wear and tear) incurred during occupation.
6.4 The Hirer is not to cause nuisance or annoyance to occupants of other properties.
6.5 The Owner has the right to enter the property at any time if necessary.
6.6 If the Owner considers anyone is causing a nuisance or not treating either the farm, the accommodation property, other guests, farm or wild animals with respect, the Hirer will be asked to vacate the property immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.
6.7 SMOKING is strictly prohibited in all of our cottages and the shared utility room. Failure to adhere to this policy will result in a charge of £250.
7.1 Arrival time is 4 p.m. onwards.
7.2 Departure time is 10. a.m.
8.1 No dogs should be brought to Widmouth Farm Cottages without prior permission. A small additional charge is made to cover provision of facilities.
8.2 The Hirer must abide by the ‘Guidance for Dog Owners’ which is sent out at the time of booking and in the information folders in all cottages.
9.1 Whilst the Owner makes every effort to ensure the accuracy of property descriptions, these are inevitably subjective to some degree and are for guidance only. If there are any points of particular importance, it is the Hirer’s responsibility to raise these issues/ask questions in advance.
9.2 The Owner takes responsibility to ensure all descriptions are accurate, however, the Owner also reserves the right to alter, substitute or withdraw any service facility or amenity if necessary.
10.1 The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
10.2 No responsibility is accepted for loss or damage of property (including pets) vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy.
11.1 If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owner or Caretaker immediately, or as soon as reasonably possible, and in any event before departure, to allow remedial action to be taken.
11.2 The Owner is within their rights to refuse to entertain any complaint, irrespective of it merits, if the Hirer has not brought this to the attention of the Owner whilst they are in residence at Widmouth Farm Cottages.
11.3 The construction, validity and performance of this Agreement is governed by the law of England and the parties agree to submit to the jurisdiction of the English Courts.
11.4 The Hirer agrees that the Contract with the Owner is made at the Owners premises and that any proceedings shall be conducted in the County Court nearest to the Owner.
Please Note: All bookings made through our online booking system are provisional until confirmed by the owners.